Frequently Asked Questions
Everything you need to know about your next adventure with us.
What is the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order status directly through your account dashboard under the 'Order History' section.
What is your return policy for outdoor gear?
We offer a 60-day return policy for all unworn and unwashed items with original tags attached. Please note that for safety reasons, certain technical climbing equipment cannot be returned once opened.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I care for my technical waterproof apparel?
To maintain the performance of waterproof fabrics, we recommend machine washing on a gentle cycle with a technical cleaner and tumble drying on low heat to reactivate the Durable Water Repellent (DWR) coating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are your products covered by a warranty?
Yes, all our products are backed by our Infinite Guarantee. We guarantee the quality and performance of our gear for the practical lifetime of the product.