Returns & Exchanges
At Outdoor Research, we stand by the quality of our gear and offer a 60-day return window for all unwashed and unworn items with original tags attached. If your technical apparel or equipment doesn't meet your expectations, we provide a streamlined process for returns and exchanges.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Shipping Label
Select your reason for return and generate a pre-paid UPS shipping label, which will be sent to your email address for easy printing.
Pack Your Gear
Securely place your items in the original packaging or a sturdy shipping box and affix the pre-paid label to the outside of the parcel.
Drop Off and Refund
Drop your package at any authorized UPS location; once our warehouse receives and inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing